When you placed your order, you were opted to select a shipping method that suits you best. All shipping times are the guaranteed maximum time for delivery, they may well be arriving earlier and require your signature upon delivery. For your convenience, after your order is shipped you will receive an email with the estimated time of arrival for each product. These are the methods of shipping available:
1. EMS/USPS: 12 to 16 business days.2. Registered Mail: 14 to 20 business days.3. Insurance Currier: 14 to 20 business days.4. EMS From EU**: 6 to 12 business days.
** Where available.
Business days do not include Public holidays and weekends and are calculated according to the US Calendar. If your shipping address is in a different region than the US, other business days should be taken into consideration when calculating the estimated time of delivery for your order.
Some email providers such as: Yahoo, AOL & Hotmail prevent a client from receiving an email form accounts that send more than 500 emails per day. In order for you to receive the information we send, please add our email (Support@support-dept.com) to your list of contacts in your email account. If you wish to change the email account provided in your order form, you can do so by sending us an elaborate email or contacting us via LiveChat or Phone.
This website is secure using SSL 128bit encryption and tested daily for security protocol inaccuracies. Also, if you check the address line on the top you sill see that the site is an https:// (Hypertext Transfer Protocol over Secure Socket Layer). We hold your security and privacy as a top priority. We do not trade your name or details in any way, shape or form.
Yes you can!
If you are a returning client we have reserved special rates and significant discounts on ALL of our products. To obtain that discount simply log on to your order status using your email address and order id of your most recent order and follow the link that reads “Refill at VIP Prices”. If you have provided us with a correct email address, you will have received an email on how to view your order status. Welcome back!
We do not ship orders on the weekend and public holidays. If you place an order after 4:00 PM Eastern Standard Time Friday, your order will be dispatched on Monday. Business days are calculated as Monday through Friday.
WHAT CAN BE WRONG?
If you are using a credit card:
1. Full name as appears on your credit card (Middle initial included).2. Billing address does not match your Credit Card Information (Does it have 'Drive', 'NE', 'Way' Etc.).3. Credit Card Number.4. CVV - Last 3 digits on the back of the Credit Card, if you are using American Express CVV will be 4 digits on the front.5. Expiration Date.6. Your Credit Card is not open to on-line transactions.7. Insufficient funds.
If you are using an E-Check:
1. Full name (Middle initial included).2. Billing address (Does it have 'Drive', 'NE', 'Way' etc.)3. Routing number.4. Account number.5. Check number.6. Insufficient funds
A pending order means that your order has been received in the system but a final procedure is required for us to complete the process. We ask that you contact us via phone or email to resolve the issue.
In order to minimize credit card frauds and prevent identities theft, your credit card company has put a block on your account and is waiting for you to contact them and allow this transaction to be made. You can do so by calling the 1-800 number located at the back of your credit card.
After filling in your order details and pressing the "Submit" button, your order details are securely transmitted to our server and are entered in the orders queue.
NOTE:
A prolonged "PENDING" status (over 24 hrs) may mean we have encountered a problem with your order, and need to contact you to validate the order. We ask that you contact us via phone at your earliest convenience to resolve the problem. For your convenience we have sent you an email with our contact information.
Your order had been billed; your Credit Card has been charged for the amount enclosed and is now awaiting shipment.
Note:
An email confirmation has been sent to the billing email provided by you. The merchant descriptor is available both in the above mentioned email as well as in your unique order page.
To view the details of your order, please login to your secure order status console (Here).
Your order has been dispatched via our network of suppliers.
For an estimated time of delivery of your order, please login to your secure Order status console (link).
You have contacted us via phone, email or live chat and have issued a formal complaint.
You were offered a reshipment of your order FREE OF CHARGE or a full refund, and have chosen a reshipment.
Once the order is reshipped a confirmation email will be sent to you, with the summary of your complaint and the new Estimated Time of Delivery for your order.
You were offered a reshipment of your order FREE OF CHARGE or a full refund, and have chosen a Full refund. We have sent your refund request to the merchant used in your order and you should be expecting the refund in your account by your next Credit Card statement.
Your account will be credited for the total sum that was charged.
We do not spam, nor do we trade your information with anyone else, in or out of our offices. We strongly believe that customers will choose to order with us because we make sure to give each of our customers the best service there is, and we guarantee that!
Whilst your order is waiting to be shipped, the estimated time of arrival is not yet calculated, resulting in a general date such as that. Once the order is shipped, you will see the correct ETA.
You may change any of the information ONLY when your order status is "PENDING".
Please email us to: support@support-dept.com with your new information or call us on any one of these numbers:
The majority of orders are shipped using REGISTERED AIRMAIL. We have found it to be the safest and most reliable shipping method. Unfortunately, we are not provided with any tracking information and therefore cannot trace the orders once they have been shipped. As soon as we are provided with tracking information it will appear on your order status page.
Your order will be delivered directly to your mail box. If the package is too large to fit in your mailbox, it will be taken back to your post office and you will be able to retrieve it from there. Some shipping methods require a signature.
We are not informed of tracking numbers until a client signs for the package. We are constantly trying to improve the service we provide our clients and we are aware of the circumstances caused due to the lack of this information.
